【文章：社内ニュースレター】
Subject: Launch of New Customer Service Platform
Dear Staff,
As part of our ongoing effort to improve customer satisfaction, we are pleased to announce the launch of a new online customer service platform. The system will be available to all users starting November 10.
(1) ______. The platform will include real-time chat, an expanded FAQ section, and AI-driven support tools.
To prepare for this launch, training sessions will be provided to customer service staff. (2) ______. Employees are strongly encouraged to participate, as the sessions will cover both technical usage and communication strategies.
We expect the new system to significantly reduce response times. (3) ______. By providing faster and more accurate answers, we aim to strengthen our relationship with our customers.
We appreciate your cooperation and look forward to seeing the positive impact of this initiative. (4) ______.
— Customer Relations Department
❓ Questions
Q1. (1) 空欄に入る文はどれか？
A. Several employees have already tested the system internally.
B. Customers are expected to experience longer wait times.
C. The launch will be delayed until further notice.
D. Many staff members expressed concerns about the design.
Q2. (2) 空欄に入る文はどれか？
A. The sessions will be optional for senior managers only.
B. Details regarding the schedule will be sent out later this week.
C. Training will be canceled if fewer than ten people register.
D. The sessions are limited to external consultants.
Q3. (3) 空欄に入る文はどれか？
A. This could result in a temporary decline in overall satisfaction.
B. This improvement aligns with one of our key business goals.
C. Customers may not appreciate the changes immediately.
D. The system will initially operate with limited functionality.
Q4. (4) 空欄に入る文はどれか？
A. Please feel free to share any feedback after using the platform.
B. We regret any inconvenience caused by the delays.
C. Some customers may refuse to use the platform.
D. The system will no longer be available after the holiday season.
✅ 解答・対象スコア・解説
Q1. 正解：A
対象スコア：700点以上
→ 「プラットフォームの機能紹介」につながるのは「社内でテスト済み」。B・C・Dは矛盾。
Q2. 正解：B
対象スコア：600点以上
→ 「Details regarding the schedule will be sent out later this week」が自然。文脈的にトレーニングは重要なのでキャンセルではない。
Q3. 正解：B
対象スコア：750点以上
→ 「response times reduction → business goal」＝論理的つながり。A・C・Dは文脈と合わない。
Q4. 正解：A
対象スコア：700点以上
→ 結びのフレーズ。「feedbackを共有してください」が一番自然。
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