【Reading Passage：Online Store Notice】
Sunrise Outdoor Gear – Shipping Delay Update
Thank you for shopping with Sunrise Outdoor Gear.
We are writing to inform you that your recent order (#SO-77421) has been slightly delayed due to an unexpected shortage in our warehouse. The camping lantern you purchased is currently being restocked and will arrive at our facility within the next two days.
Once the item is received, your order will be shipped immediately. You will also receive a confirmation email with a tracking number as soon as the package has been dispatched.
To apologize for the delay, we have added 300 reward points to your account, which can be used toward future purchases.
If you would like to modify or cancel your order, please visit the “My Orders” page on our website or contact our support team directly. We appreciate your patience and understanding.
— Sunrise Outdoor Gear Customer Support
- ❓ Questions（5 Items）
- Q1. What is the purpose of this notice?
- Q2. Why was the order delayed?
- Q3. What will happen after the item arrives at the warehouse?
- Q4. What additional benefit does the customer receive?
- Q5. How can the customer change or cancel the order?
- Q1 → B（To notify the customer of a shipping delay）
- Q2 → C（The item was out of stock）
- Q3 → B（The order will be shipped）
- Q4 → C（300 reward points）
- Q5 → B（Through the “My Orders” page）
❓ Questions（5 Items）
Q1. What is the purpose of this notice?
A. To promote a new camping lantern
B. To notify the customer of a shipping delay
C. To confirm that the order has been delivered
D. To request payment information
Q2. Why was the order delayed?
A. The customer changed the order
B. The shipping company lost the package
C. The item was out of stock
D. The wrong product was received
Q3. What will happen after the item arrives at the warehouse?
A. The price will be adjusted
B. The order will be shipped
C. The customer must confirm the order again
D. The item will be replaced with another model
Q4. What additional benefit does the customer receive?
A. Free express shipping
B. A 10% discount code
C. 300 reward points
D. A free lantern
Q5. How can the customer change or cancel the order?
A. By replying to the email directly
B. Through the “My Orders” page
C. By visiting the physical store
D. By contacting the shipping company
✅ Answers & Detailed Explanations（詳しい解説＋点数目安）
Q1 → B（To notify the customer of a shipping delay）
冒頭で “inform you… your order has been slightly delayed” と明記。
- 難易度：500〜600点レベル
Q2 → C（The item was out of stock）
“unexpected shortage”＝在庫不足。
- 難易度：600点レベル（語彙）
Q3 → B（The order will be shipped）
“Once the item is received, your order will be shipped immediately.”
- 難易度：500点レベル
Q4 → C（300 reward points）
“A added 300 reward points to your account” とある。
- 難易度：500点レベル
Q5 → B（Through the “My Orders” page）
“modify or cancel… visit the ‘My Orders’ page” とそのまま。
- 難易度：500〜600点レベル
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