【Reading Passage：Company Email】
Subject: Change to Customer Support Hours
Dear Customers,
Thank you for contacting BrightWave Electronics. We would like to inform you of a temporary change to our customer support hours.
Starting July 1, our phone support will be available from 9:00 a.m. to 6:00 p.m., Monday through Friday. Previously, support hours extended until 8:00 p.m. This adjustment is being made to allow our support staff additional time for training and system upgrades.
Please note that email and live chat support will continue to be available 24 hours a day, and response times are not expected to be affected. We recommend using these channels if you require assistance outside of phone support hours.
We appreciate your understanding and look forward to serving you better in the future.
Sincerely,
BrightWave Electronics Customer Support Team
❓ Questions（5問）
Q1. What is the main purpose of this email?
A. To announce a product recall
B. To explain a delay in customer responses
C. To inform customers about a change in support hours
D. To promote new customer service features
Q2. What change will take effect starting July 1?
A. Phone support will be available on weekends
B. Phone support hours will be shortened
C. Email support will be discontinued
D. Live chat support will require registration
Q3. Why are the phone support hours being changed?
A. To reduce operating costs
B. Due to low customer demand
C. To provide staff with training time
D. Because of technical problems
Q4. Which support service will still be available at all times?
A. Phone support
B. In-store assistance
C. Email and live chat support
D. Video consultation
Q5. What does the company recommend customers do outside phone support hours?
A. Wait until the next business day
B. Visit a physical store
C. Use email or live chat
D. Call a different department
✅ Answers・詳しい解説・目安スコア
Q1 → C（To inform customers about a change in support hours）
🎯 目安スコア：500〜600点
◆ 解説
冒頭で
“inform you of a temporary change to our customer support hours”
と明確に目的が書かれている。典型的な 目的問題。
Q2 → B（Phone support hours will be shortened）
🎯 目安スコア：550〜600点
◆ 解説
以前は “until 8:00 p.m.”
→ 変更後は “until 6:00 p.m.”
＝ 利用時間が短くなる。
Q3 → C（To provide staff with training time）
🎯 目安スコア：600点
◆ 解説
“This adjustment is being made to allow our support staff additional time for training and system upgrades.”
理由をそのまま聞く 根拠探し問題。
Q4 → C（Email and live chat support）
🎯 目安スコア：500点
◆ 解説
“email and live chat support will continue to be available 24 hours a day”
＝ 常時利用可能。
Q5 → C（Use email or live chat）
🎯 目安スコア：600点
◆ 解説
“We recommend using these channels…”
→ these channels = email & live chat
指示・提案表現の読解。
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